UI&us is about User Interface Design, User Experience design and the cognitive psychology behind design in general. It's written by Keith Lang, co-founder of Skitch; now a part of Evernote.  His views and opinions are his own and do not represent in any way the views or opinions of any company. 

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Wednesday
Feb042009

Please Swipe Your Card the Other Way

eftpos-machine

I came across this EFTPOS Machine recently. It had a hand written note stating 'BLACK STRIP THIS WAY ->'. Ever since I ask counter staff wherever I go how often people insert their card around the wrong way. Answers have ranged between 50% wrong and greater than 50%.

I suspect little icons like these are not helping:

eftpos-machine-1

 

How would you design the machine better?

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Reader Comments (28)

I thought I was the only one. It's a terrible icon. It confuses me almost every time.

March 16, 2009 | Unregistered CommenterNathan McGinness

So which is the right way to swipe the card? The icon doesn't help me at all. Are you supposed to swipe the black strip toward the main body, or away from it?

August 5, 2009 | Unregistered Commenterso

The black stripe is supposed to be touching your fingers side, not the thumb side (for the righthand) :-)

August 5, 2009 | Unregistered CommenterKeith Lang
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